TERMS OF SERVICE

Brand Name: Sana Libas
Address: Baray Tenament, No. 9, Patel Colony, Jamnagar – 361008, Gujarat, India
Contact: 8369302490

Effective Date: September 8, 2026

Welcome to Sana Libas. By accessing our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. About Sana Libas

Sana Libas is a chikankari clothing brand offering traditional and contemporary ethnic wear. We aim to provide customers with quality products and a smooth shopping experience.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information are accurate.

However, handmade, embroidered, and chikankari products may have slight variations in colour, embroidery, texture, or finishing. Such minor variations are a natural characteristic of handcrafted products and should not necessarily be considered defects.

Product availability is subject to change without prior notice.

3. Pricing

All product prices displayed by Sana Libas are subject to change without prior notice.

We reserve the right to correct pricing, product information, or typographical errors. If an order has been placed at an incorrect price due to an obvious error, we may contact the customer before processing the order.

Any applicable taxes, delivery charges, or other fees will be communicated at checkout or before order confirmation, as applicable.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only after confirmation by Sana Libas. We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete or incorrect customer information.
• Suspected fraudulent or unauthorized transactions.
• Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

5. Payment

Customers must provide accurate and complete payment and billing information when placing an order.

Sana Libas reserves the right to use appropriate payment verification procedures and may cancel an order if a transaction appears unauthorized or fraudulent.

6. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery timelines may vary depending on the customer's location, product availability, courier services, weather conditions, holidays, and other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact number. Sana Libas shall not be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to the Sana Libas Return and Refund Policy, where applicable.

Customers should inspect products promptly after delivery and notify Sana Libas within the applicable period if the product is damaged, defective, incorrect, or otherwise eligible for a return or exchange.

Products may be required to be unused, unworn, unwashed, and returned with original tags, packaging, and other accessories, where applicable.

Certain products may be non-returnable or non-exchangeable due to hygiene, customization, sale conditions, or other legitimate reasons. Such conditions will be communicated to customers where applicable.

8. Handmade and Chikankari Variations

Chikankari and embroidered garments may contain minor variations arising from the handmade nature of the work. Differences in embroidery placement, thread work, texture, or colour may occur between individual pieces.

These characteristics are part of the nature and uniqueness of handcrafted garments and do not automatically constitute a manufacturing defect.

9. Customer Responsibilities

Customers agree to:

• Provide accurate personal, billing, and delivery information.
• Use the website and services only for lawful purposes.
• Not misuse, copy, reproduce, or commercially exploit Sana Libas content without permission.
• Not attempt to interfere with the security or operation of the website.
• Not place fraudulent or unauthorized orders.

10. Intellectual Property

All brand names, logos, photographs, product images, designs, written content, graphics, website content, and other materials associated with Sana Libas are owned by or used with permission by Sana Libas, unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

11. Website Use

Sana Libas reserves the right to modify, suspend, or discontinue any part of its website, products, services, or features without prior notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

12. Limitation of Liability

To the extent permitted by applicable law, Sana Libas shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Force Majeure

Sana Libas shall not be responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government actions, strikes, internet or technology failures, pandemics, or other unforeseen events.

14. Privacy

Customer information will be handled in accordance with our applicable Privacy Policy. By using our services, customers acknowledge that certain information may be collected and processed for purposes such as order processing, payment, delivery, customer support, and other legitimate business purposes.

15. Changes to These Terms

Sana Libas may update these Terms of Service from time to time. Updated terms will become effective when published through the applicable website, store, or other customer-facing channel.

Customers are encouraged to review the Terms periodically.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or transactions with Sana Libas shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Jamnagar, Gujarat, subject to applicable law.

17. Contact Us

For questions, complaints, order-related concerns, or other enquiries regarding these Terms of Service, please contact:

Sana Libas
Baray Tenament, No. 9, Patel Colony
Jamnagar – 361008, Gujarat, India
Phone: 8369302490